Returns & Exchanges

At TORRO, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange any unworn items with original tags within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Securely pack the items in their original packaging, ensuring all designer tags and security seals remain intact and attached.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Refund Processing

  Once our quality control team inspects your return, your refund or exchange will be processed within 5-7 business days to your original payment method.